Due to the pandemic of Covid-19, delivery times are slightly delayed.
The return periods are extended.
The trade website www.chloestora.com (hereinafter referred to as the "Website") is an electronic commerce website accessible via the internet and open to all users of the network (hereinafter referred to as "Internet User"). It is published by the company Chloé Stora for My Pant's (hereinafter referred to as "Chloé Stora"), a SARL with a capital of 12 000 euros whose head office is located at 5 rue des Messageries, 75010 Paris, Paris Trade and Company Register no. 507 425 064.
Intracommunity VAT no. : FR 78 507 425 064
Tel. : +33 (0)1 42 33 49 21
Email : firstname.lastname@example.org
The Website allows Chloé Stora to offer textile products and accessories for sale under the brand name Chloé Stora (hereinafter referred to as the "Products") to Internet Users browsing the Website (hereinafter referred to as "Customers"). All orders of a Product offered on the Website imply the Purchaser's acceptance of the general conditions of sale.
Chloé Stora reserves the right to amend the present general conditions of sale at any time by publishing a new version on the Website. The general conditions of sale are those in force on the date on which the order is placed.
The present general conditions of sale govern the rights and obligations of the Parties resulting from the online sale of the Products proposed on the Website. They are applied with the exclusion of any other document.
Only the Products appearing on the Website on the day on which it is consulted by the Customer are offered for sale. The Product offers and prices are valid, while stocks last, for as long as they are visible on the website.
We do our best to ensure that information, descriptions and prices are correct. It is however possible that errors remain. If the price of an article that you have ordered proves incorrect, we will inform you as soon as possible and you will have the choice of confirming your order at the correct price or cancelling it. If we are unable to contact you, we will cancel the order.
3.1. SAVING THE ORDER
The Customer wishing to place an order chooses the various Products by clicking on "Add to bag".
At any time the Customer may:
All new Customers must fill in the necessary fields to create a customer account. The Customer must complete the form accurately, providing the information necessary for his identification, including an email address and a password of his choice (which will be personal and confidential) and which will be used later to identify himself on the website.
All Customers already in possession of a customer account must identify themselves by clicking on "Confirm" and inserting their email address and password.
The Customer accepts that inserting these two pieces of identifying information serves as proof of his identity.
It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices. This information is strictly confidential.
Having acquainted himself with the order summary, once all the information requested has been completed by the Customer, and before payment, the latter acquaints himself with the general conditions of sale and attests to have done this by ticking the box provided.
3.2. CONFIRMATION OF THE ORDER
Confirmation of the shopping bag constitutes an electronic signature. This signature has the same value between the Parties as a written signature and serves as proof of the completion of the order and the payability of the sums due to fulfil the order. As soon as the order is validated, the Customer becomes a Purchaser.
The Customer pays for the order by card (Credit Card, Visa, Eurocard/Mastercard/American Express), or by Paypal. If the Customer wishes to pay for his order by card, he must provide the number and, depending on the type of card used, the expiration date and the card's security code.
The price owed by the Purchaser is the sum indicated on the order’s summary document. In any event, the sum debited will correspond to the Product(s) actually delivered. The debit takes place at the moment of the order. For any missing product, a refund will automatically be generated.
It is stated that by choosing to pay by card the Purchaser will be automatically transferred to the Hipay payment server.
The server and the payment page are subjected to security protection by the S.S.L. (Secure Socket Layer) encrypting system 3D Secure in order to protect all data concerning means of payment as effectively as possible, and guarantee that at no stage the Purchaser's bank details go through Chloé Stora' computer system.
3.4. DISCOUNT CODE
Discount codes on user accounts: discount codes may be offered at any time to the holders of customer accounts. These discount codes can only be used for purchases carried out through the account for which the reduction code has been offered and registered.
Promotional discount codes: promotional discount codes applicable to all or some purchases made on the Website may be offered at any time.
3.5. CONFIRMATION OF RECEIPT OF THE ORDER
Following payment, an order summary document is sent to the Purchaser by email to the address indicated by the latter.
Free shipping in France.
Delivery is at the charge of the Purchaser and depend on the country of delivery. Costs will be specified to the client on the confirmation of the order. The Purchaser will remain liable for any custom duties or charges that may be due.
Areas and costs are as follow but they can be modified :
Zone 1 : Colissimo 10 €
Belgium, Germany, Luxembourg, Netherlands.
Zone 2 : Colissimo 12 €
Austria, United Kingdom, Spain, Portugal, Ireland, Italy.
Zone 3 : Colissimo 14 €
Denmark, Estonia, Hungria, Latvia, Lituania, Czech Republic, Poland, Slovaquie, Slovakia, Switzerland, Sweden.
Zone 4 : Colissimo 16 €
Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.
Zone 5 : Colissimo 28 €
USA, Australia, Canada, China, India, Israël, Japan, Hong-Kong, Russia, Singapour, South Korea, Thailand, Taïwan, Vietnam.
Zone 6 : Colissimo 34 €
Africa (hors Maghreb), Moyen-Orient, Amériques (hors Etats-Unis et Canada), autre pays d’Asie, Océanie (hors Australie).
Chloé Stora will make every effort to deliver the order within an average of 72 hours and a maximum of 15 working days from the day following the confirmation of the order by the Purchaser. During private sale, sale or outlet sale periods: this delivery time may be extended.
It is stated that the orders saved on the www.chloestora.com website on a Friday afternoon, Saturday or Sunday are processed the following Monday. Orders registered on the www.chloestora.com website on a bank holiday other than a Friday, Saturday or Sunday are also processed the following working day.
The Products ordered by the Purchaser are delivered to the address indicated by the Purchaser on the definitive confirmation page for his order, accompanied by a delivery slip. The Purchaser can have the Products delivered to an address other than his own. Delivery will not be guaranteed in the case of force majeure or industrial action by the transportation and/or postal services.
The articles are delivered subject to available stocks. Should the product ordered be unavailable, Chloé Stora will honour the order for the other products. The Customer will only be invoiced for the products actually dispatched.
Upon receipt of the order, the Purchaser will check the conformity of the Products received in fulfilment of the order. Any anomalies concerning the delivery (namely: missing or damaged products, damaged packages) must be notified, within 14 days of receipt of the Products.
Unless there is a legitimate reason, any complaint made after the 14 day period following receipt of the Products will be considered inadmissible and Chloé Stora cannot be held responsible.
In the case of anomalous or abusive returns, Chloé Stora may refuse to fulfil any further orders.
The Purchaser has fourteen (14) days from the date of receipt of the Product(s) ordered in order to exercise his right of withdrawal, without the need to provide any reason.
In the case of a payment with credit card or in the case of an expired credit card, refunds can only be made by bank transfer. The Purchaser's bank details (RIB) will then be absolutely needed.
The Purchaser will inform Chloé Stora of his decision to withdraw via a clear, unambiguous declaration :
The Purchaser must return the Product(s), with no fees, in the original packaging and in perfect condition to the following address:
Centre d’activités de l’Ourcq
100 avenue du général Leclerc
Local 124 CHLOE STORA – 1er étage
Without excessive delay, and in any case, at the latest fourteen (14) days after having communicated the decision to withdraw.
The Purchaser cannot be held responsible for the depreciation of the goods resulting from the necessary handling to ensure the conformity of the Product(s) to his expectations.
Should the aforementioned conditions be fulfilled, Chloé Stora will reimburse the Purchaser the full sum of his order, including the delivery fee (with the exception of any additional costs engendered by the fact that the Purchaser has selected a delivery method other than the least expensive standard delivery method proposed by Chloé Stora), without excessive delay and, in any case, at the latest fourteen (14) days from the date on which the Purchaser's withdrawal decision was made known to Chloé Stora.
Chloé Stora may defer the refund until the returned Product(s) has (have) been received.
Chloé Stora will proceed with the refund using the same payment method that the Purchaser used for the initial transaction, unless the Parties agree on a different method. In any case, this refund will not occasion costs for the Purchaser.
In accordance with article L. 221-8 from the French Consumer Code, the right of withdrawal cannot be exercised for the orders concerning the supply of goods made to the consumer's specifications or clearly personalized.
Nonetheless, the Purchaser still benefits form the guarantees from article 7 of these present sales conditions about defective or faulty items.
All our products benefit from the legal guarantee system, provided that they have been used in a normal manner and that the maintenance advice has been followed.
Article L211-4 of the French Consumer Code
The vendor is required to deliver goods that conform to the contract and is accountable for any lack of conformity existing upon delivery. He is also responsible for any lack of conformity resulting from the packaging, assembly instructions or installation when it has been made liable for this by the contract or this has been carried out under its responsibility.
Article L211-5 of the French Consumer Code
In order to conform to the contract, the goods must:
Article 1641 of the French Civil Code
Action resulting from defects in conformity lapses after two years from the date of delivery of the article.
Article 1641 du code civil
The vendor is bound to a guarantee on account of the latent defects of the item sold which render it unfit for the use for which it was intended, or which so impair that use that the purchaser would not have acquired it, or would have paid a lower price for it, had he been aware of them.
Returns include exchange, credit note and/or refund requests
Without prejudice to the provisions of the legal guarantee, the Purchaser has fourteen days from the date of receipt of the order to ask for an exchange.
Only articles returned within this time frame, in their original packaging, not washed and not worn may be exchanged.
Each return will need to have a return form attached, completed by the client, and returned to the following address :
Centre d’activités de l’Ourcq
100 avenue du général Leclerc
Local 124 CHLOE STORA – 1er étage
If at the time of the exchange request the article(s) is (are) no longer available, Chloé Stora will provide a refund/credit of the amount of the purchase within fifteen (15) days from the receipt of the article(s).
Return or exchange in store (or corners) is not possible.
9.1. PERSONAL INFORMATION AND COOKIES
It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices. This information is strictly confidential and will not be shared with third parties, with the exception of any partners of Chloé Stora. Failure to provide this information will lead to automatic rejection of the order.
In accordance with French law no. 78-17 of 6 January 1978 relating to Information Technology, Files and Civil Liberties, as amended by law on 6 August 2004, the processing of nominative information collected on the Website is subject to a declaration to the National Commission for Data Protection and Liberties.
The Customer has the right to access, amend, correct and delete any information regarding him. If he considers that the information regarding him does not reflect reality, is incomplete or inaccurate, he can request its correction, updating or deletion, by mail at the following address:
5 rue des Messageries
When consulting the Website, the information regarding browsing of the Website from the Customer's device (computer, tablet, smartphone, etc.) may be stored in "cookies" or files installed on the Customer's device, subject to the choices he has expressed regarding cookies. These choices notably result from the parameters of the Customer's browsing software used during his visit to the Website, which he can amend at any time. These cookies allow the browser to be recognised during the period of validity of the cookie concerned.
10.1. FORCE MAJEURE
Chloé Stora is not responsible for the total or partial non-fulfilment of its obligations regarding the present contract, if this non-fulfilment is caused by a case of force majeure, recognised as such by law.
The Parties agree, as soon as possible, to mutually decide on the way in which the order will be handled during the case of force majeure.
Beyond a period of one (1) month interruption due to a case of force majeure, the Parties will be released from their obligations towards each other.
10.2. ENTIRETY OF THE CONTRACT
The present general conditions of sale and the order summary sent to the Purchaser form a single contract containing the entirety of the agreements between the parties.
10.3 CONSERVATION AND ARCHIVING OF THE TRANSACTIONS
The archiving of invoices is carried out in a reliable and durable format so that it corresponds to a true and durable copy.
10.4 APPLICABLE LAW – COMPETENT JURISDICTIONS
The present general conditions of sale and the contractual relations between Chloé Stora and the Purchaser are subject to French law. In the case of litigation, exclusive authority is attributed to the competent French courts. Chloé Stora is nonetheless committed to finding an amicable solution before any judicial action.