Orders are sent 24h after the payment reception. 

Chloé Stora will make every effort to deliver the order within an average of 72 hours and a maximum of 15 working days from the day following the confirmation of the order by the Purchaser. During private sale, sale or outlet sale periods: this delivery time may be extended.

It is stated that the orders saved on the website on a Friday afternoon, Saturday or Sunday are processed the following Monday. Orders registered on the website on a bank holiday other than a Friday, Saturday or Sunday are also processed the following working day.


Delivery is at the charge of the Purchaser and depend on the country of delivery. Costs will be specified to the client on the confirmation of the order.

Up to 200€ of purchase from France, delivery costs are free. 

Areas and costs are as follow but they can be modified :

France and Monaco : 
- Livraison Point-relais ou Bureau de Poste So Colissimo : 6 €
- Livraison Colissimo expert contre signature : 8 € - Free shipping on orders over 200€.

Zone 1 : Colissimo 10 €
Belgium, Germany, Luxembourg, Netherlands.

Zone 2 : Colissimo 12 €
Austria, United Kingdom, Spain, Portugal, Ireland, Italy.

Zone 3 : Colissimo 14 €
Denmark, Estonia, Hungria, Latvia, Lituania, Czech Republic, Poland, Slovaquie, Slovakia, Switzerland, Sweden.

Zone 4 : Colissimo 16 €
Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

Zone 5 : Colissimo 28 €
USA, Australia, Canada, China, India, Israël, Japan, Hong-Kong, Russia, Singapour, South Korea, Thailand, Taïwan, Vietnam.

Zone 6 : Colissimo 34 €
Africa (hors Maghreb), Moyen-Orient, Amériques (hors Etats-Unis et Canada), autre pays d’Asie, Océanie (hors Australie).

The Products ordered by the Purchaser are delivered to the address indicated by the Purchaser on the definitive confirmation page for his order, accompanied by a delivery slip. The Purchaser can have the Products delivered to an address other than his own. Delivery will not be guaranteed in the case of force majeure or industrial action by the transportation and/or postal services.

The articles are delivered subject to available stocks. Should the product ordered be unavailable, Chloé Stora will honour the order for the other products. The Customer will only be invoiced for the products actually dispatched.


Returns Fees

Returns from France are free. A prepaid return label is available in your order. If not, please contact us at

International returns are paid from the client.

Retractation time

The client has 14 days to retract himself.


The reimbursment is proceeded when the return order is received on the payment methods the client used.


The buyer notified his retractation through:

- the return form attached in the order
- or by email at
- or by mail at: Chloé Stora, Retours Eshop, 5 rue des Messageries, 75010 Paris

The buyer will then return his order, without fees with the prepaid sticker, to the following address:

Centre d'activités de l'Ourcq
Retours Eshop
100 avenue du Général Leclerc
Local 124 Chloé Stora - 1er étage
93500 Pantin


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